Refund Policy

1. Money you add is final once it arrives

A top-up is final once the money reaches your Versine balance. The money is then in your own balance: you can send it to people, or pay it out to your bank account (standard payouts are free).

2. When we refund

We refund a top-up to the payment method you used when:

• The money never reached your balance. For example, you were charged but the top-up did not complete.
• The charge was a mistake. You were charged twice for the same top-up, or charged a different amount from the one you approved.

3. How to ask for a refund

Email support@versine.com within 60 days of the charge. Send it from the email address on your Versine account, and include the date and amount of the charge.

• We reply within 2 business days.
• If we approve the refund, we send it back to your original payment method through Coinflow within 5 business days.
• Your bank or card issuer can take another 5 to 10 business days to show the refund.

4. Charges you did not make

If you did not make a charge, or someone used your card, bank account or Versine account without your permission, it is handled as an unauthorized payment, not a refund. Report it as described in our Unauthorized Payments Policy.

5. Bank payouts that fail or are returned

If a payout to a bank account fails or the bank returns it, Bridge refunds the money to your Versine balance automatically.

6. Contact

Oversine, Inc., 2261 Market Street STE 68058, San Francisco, CA 94114 · support@versine.com